Can you teach people to control behaviour that’s based on emotion? Before words come out, what would you tell someone to do to not react and show that emotion? How do you start a conversation that leads to some benefit? What if that doesn’t work? How do you instruct people to remember it all? How important is understanding for managers and leaders? Chris Hadnagy and Anne-Maartje Oud discuss how to conduct difficult conversations.
Published on: https://www.youtube.com/watch?v=x4E44y5rLkI&